This Privacy Policy explains exactly what personal data lucy97 collects from Pakistani players, why we collect it, how it is used, who it may be shared with, and the rights you have over your own information. We've written this in plain language so it's actually readable, not just a wall of legal text.
Six principles that guide how lucy97 handles your personal information
All personal and payment data transmitted to and from lucy97 is encrypted. We use industry-standard security measures to protect your information from unauthorised access, alteration or disclosure.
Your personal information is never sold to third parties for marketing or commercial purposes. Data is only shared with trusted partners who help us operate the platform and process your payments.
We tell you upfront what we collect and why. No hidden data grabs, no collecting information for purposes that aren't explained in this policy. What you see here is what we actually do.
You have the right to request a copy of the personal data we hold on you, ask for corrections, or request deletion in certain circumstances. Contact support to exercise any of these rights.
JazzCash, Easypaisa, Raast and bank transfer data is handled securely. We work with payment processors who maintain their own security standards. We do not store full card numbers on our servers.
We only send marketing communications where you've indicated you're happy to receive them. You can update your communication preferences in your account settings at any time.
This Privacy Policy ("Policy") sets out how lucy97 ("we", "us", "the platform") collects, processes, stores and protects the personal information of players ("you", "your") who use our services. By registering an account on lucy97 or using any part of the platform, you acknowledge that you have read and understood this Policy.
Plain English version: We collect your information to run your account, process payments and keep the platform safe. We don't sell it. We protect it. And you can ask us about it anytime. The full details are below.
This Policy applies to all personal data processed by lucy97 in connection with the operation of the platform, including the casino, sports betting, bingo and all other services available to players. It covers data collected when you register, make a deposit, place a bet, contact support, use the mobile version of the platform, or simply browse the site without logging in.
This Policy should be read alongside the Terms and Conditions, which govern your use of the platform as a whole. Where specific rules apply to a particular service – for example, how we handle payment data for JazzCash or Easypaisa transactions – those details are set out in the relevant sections below.
When you create an account on lucy97, we collect the information you provide during the registration process. This typically includes your full name, date of birth, email address, mobile number and the password you choose. Your date of birth is collected specifically to verify that you meet the minimum age requirement of 18 years.
Before we process your first withdrawal, or when our fraud prevention processes require it, we may ask you to provide a copy of a government-issued identity document such as a national ID card or passport. This data is used solely for the purpose of verifying your identity and complying with our platform's security obligations.
We collect records of your deposit and withdrawal transactions, including the payment method used (such as JazzCash, Easypaisa, Raast or bank transfer), the amount in PKR, the date and time, and the transaction reference. This data is necessary for processing your payments, resolving any payment disputes and maintaining accurate account records.
We collect data about how you use the platform. This includes which games you play, which sports markets you bet on, your session duration, your betting history, your bonus activity and your communication preferences. This data helps us improve the platform and personalise your experience where you have consented to this.
When you access lucy97, we automatically collect certain technical data about your device and connection. This includes your IP address, device type, operating system, browser type and version, and approximate geographic location based on your IP. This information is used for fraud prevention, security monitoring and platform optimisation.
If you contact our support team, we retain records of those communications including the content of messages, the date and time, and any account information referenced. This allows us to follow up on unresolved issues and improve the quality of support we provide.
Accuracy matters: The personal data you provide when registering must be accurate and up to date. If your details change – for example, your mobile number – please update them in your account settings so we can continue to reach you when needed.
lucy97 uses the personal data we collect for the following purposes:
Processing payments securely is a critical part of how lucy97 operates for Pakistani players. When you deposit or withdraw via JazzCash, Easypaisa or Raast, the transaction is processed through the respective payment provider's own secure infrastructure. lucy97 receives confirmation of your transaction and a reference number but does not handle your mobile wallet PIN or access credentials directly.
For bank transfer deposits, we collect your bank account name and reference details as necessary to match the incoming transfer to your lucy97 account. For card payments, full card numbers are processed by our payment processor and are not stored on lucy97 servers. We retain only the last four digits and the card type for display purposes in your account.
All PKR transaction records are retained for the period required to meet our operational and security obligations. If a dispute arises regarding a transaction, these records form the basis of our investigation.
lucy97 uses cookies – small text files stored on your device – and similar tracking technologies to operate certain features of the platform and improve your experience. The types of cookies we use are described below:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for the platform to function – login sessions, security tokens, bet slip state | No – required for operation |
| Functional | Remember your preferences such as language, odds format and game lobby filters | Yes – affects some features |
| Analytics | Aggregate usage data to understand how players navigate the platform and identify areas for improvement | Yes – via cookie settings |
| Marketing | Track which promotions you've seen and whether you responded, to improve the relevance of communications | Yes – via cookie settings or account preferences |
You can manage your cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the platform. Disabling analytics or marketing cookies will not affect your ability to play games, place bets or make deposits and withdrawals.
lucy97 does not sell personal data to any third party. We share your data only in the following circumstances and only with parties who are contractually required to protect it:
Our commitment: Every third party that receives your personal data from lucy97 is bound by contractual obligations to keep it secure and use it only for the stated purpose. We do not permit partners to use your data for their own marketing.
lucy97 retains personal data only for as long as it is necessary for the purpose it was collected. The retention periods we apply are as follows:
When data is no longer required, it is securely deleted or anonymised so that it cannot be linked back to you.
lucy97 implements technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. These measures include encryption of data in transit and at rest, access controls that limit who within the organisation can view sensitive data, regular security reviews of our systems and processes, and monitoring for unusual activity that might indicate a security breach.
While we take security seriously and maintain robust protective measures, no system is completely immune to risk. If you suspect your account has been compromised, change your password immediately and contact support. If lucy97 becomes aware of a security incident that materially affects your personal data, we will notify you in a timely manner through the contact details associated with your account.
You have a number of rights regarding the personal data lucy97 holds about you. These are described below. To exercise any of them, contact our support team with your account details and a description of your request.
lucy97 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account or provided personal data to lucy97 without your knowledge, please contact support immediately. Any account found to belong to a minor will be closed and the associated data deleted in accordance with our age verification policy.
lucy97 reviews this Privacy Policy periodically and may update it to reflect changes in how we operate, changes in applicable privacy requirements, or improvements to how we explain our practices. When we make material changes, we will notify registered players via the contact details associated with their account and update the "Last updated" date at the top of this page.
Your continued use of the platform after a policy update is notified constitutes acceptance of the revised Policy. If you do not accept a material change to this Policy, you should close your account before the change takes effect.
For any questions, requests or concerns about how lucy97 handles your personal data, please contact our support team. Provide your registered account username and a clear description of your query or request. We aim to respond to all data-related requests within 30 days.
Privacy contact: Reach the lucy97 privacy team at [email protected] or use the secure messaging system inside your account. For sensitive identity or data requests, please use the secure in-account channel where possible rather than standard email.
What you can request from lucy97 regarding your personal information
Request a copy of the personal data lucy97 holds about you. We'll provide it in a readable format within 30 days of your request.
If any personal data we hold is inaccurate or out of date, you can request that it be corrected. Many details can be updated directly in your account settings.
In certain circumstances you can request deletion of your personal data. Note that some data must be retained for legal and financial record-keeping purposes.
You can ask us to limit how we use your data while a dispute or correction request is being resolved, rather than asking for full deletion.
You can object to us processing your personal data for direct marketing at any time. Update your communication preferences in account settings or contact support.
Where technically feasible, you can request your personal data in a structured, commonly used format so you can transfer it if you choose to do so.
To exercise any of these rights, contact support through your account or email [email protected] with your registered username and the details of your request.
Questions about how your data is used? Our support team responds within 72 hours. Visit our FAQ for quick answers.
Common questions Pakistani players ask about privacy on lucy97
We're transparent about how we handle your information because we think you deserve to know. Register today, deposit via JazzCash or Easypaisa, and enjoy cricket betting, Live Casino and 1,000+ games in PKR.